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In addition, if you leave within your minimum term, early termination charges may be payable. Further information can be found at Leaving Plusnet. Prices, content and terms may change at any time during your contract. Where you have taken our fixed price contract, your broadband price or broadband and line rental price will not change during the minimum term.
We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees. Price increases in respect of line rental will not apply to customers who entered into fixed price contracts after 8 th August and Line Rental Saver customers until your fixed price contract expires or you change your product. Fixed price applies to broadband and line rental monthly price only excludes other services, such as call plans, call charges and add-ons.
If you choose to move house during the minimum term of your fixed price contract, and move from a low cost area to a non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is completed.
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Standard house move terms also apply, see our house move FAQs for details. Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of these are available below, full terms and conditions can be viewed at plus. For our broadband only contracts, the fixed price applies to the broadband monthly price only excludes other services, such as add-ons.
For our broadband and line rental contracts, the fixed price applies to the broadband and line rental monthly price only excludes other services such as call plans, call charges and add-ons. As part of our fixed price contracts, you will also receive an end of contract reminder and be offered an account review. Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Speeds vary by location.
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Check your speed via 'check availability' on our home page. If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
You can use your own router if it's compatible, or you can take our router. Minimum term of 30 days. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page. The actual speed you'll get depends on your location, phone line, home wiring, wifi connection and time of day.
The Plusnet Fibre service is subject to a minimum period of 12 or 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
For more information on our landline tariffs, see our guide here. For more information on call rates for service numbers, see our guide here. Evening and Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, and made Monday-Friday and any time Saturday or Sunday except calls to indirect access numbers which include calling cards and dial-up Internet access. Calls must be started and finished within these times to be inclusive non-chargeable. A fair usage limit of calls or minutes a month whichever is reached first applies to calls to and numbers.
Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package.
Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, and at any time except calls to indirect access numbers which include calling cards and dial-up Internet access. Mobile calls: Calls to UK mobile and personal numbering services at any time.
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For more information see our tariffs guide. Mobile Minutes: Are available on Line Only and the Anytime International call plan and adds inclusive minutes to UK Mobile numbers and personal numbering services at any time. Service calls outside of your inclusive minutes: From 1 July , the charge for calls to service numbers beginning , , 09 and consists of a 9.
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For more information visit www. The prices set out below apply to new customers only upon initial sign-up only from 3 rd December if you choose to re-contract or upgrade your product following sign-up you will be subject to different pricing. For all other pricing, please see our price guide. For browsing, email, instant messaging, Skype or Facetime, Unlimited broadband, with an average speed of 10Mbps, is perfect. Even for streaming TV, films and music a speed of 3.
It really depends on what you use the Internet for and how many people are sharing your connection. With new ultra-HD video technologies such as streaming 4K TV and films, a connection of between 15 - 30Mbps is rapidly becoming the new norm. Fibre provides both a faster download and upload speed than standard broadband and is ideal for what most people now demand from their connection.
Unlimited Fibre Extra with an average speed of 66Mbps might be more suitable. Almost all broadband packages include basic line rental. But if you've got a chatty household you might want a little more than that. To find out which providers are available in your area, enter your details in the postcode checker below:.
Bundling multiple services together costs a lot less than getting a broadband-only package from one provider and a home phone package from another. To find the cheapest deal, enter your postcode into our comparison tool, select what you want from the filters, and sort the grid by first-year cost. A few providers offer packages that combine broadband, home phone, TV and a mobile phone plan. These are called 'quad-play' packages.
And bear in mind that for most broadband packages, you'll still need to subscribe to line rental as well.
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It's also easy to save money on your mobile phone plan without going quad-play by comparing mobile deals separately. Check out our mobile comparison service to do just that. The process of changing your broadband provider is actually pretty straightforward. First, you put your postcode into our impartial comparison tool.
Finally, you sign up with your new provider online. The actual switch should be virtually seamless, and in the vast majority of cases it is. For more info, see our guide: How to switch broadband. Click below to find the best deals available based on the services you're after:. The only exception is when you're switching to or from Virgin Media, in which case you'll have to call and cancel. This depends entirely on who your current provider is.
If your email address is from BT, Sky, TalkTalk, Virgin Media, or Plusnet, you'll still have access to your emails at least temporarily - but we'd suggest changing over to a free service like Gmail or Outlook so you don't need to worry about losing all your emails just for switching broadband. See our guide for more info. Yes, you can normally keep your existing number if you switch from one provider to another.
However if you're a cable customer or need a new line, you may need to get a new one. For everything you need to know, see our guide: Can I keep my phone number? Yes, it's possible to get a second phone line installed into a property. There are many reasons you might want to do this - getting a business-specific line, or splitting your property into flats or rented rooms, for example.
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The cost of fitting a second line will vary depending on who your provider is, and you may have to wait a few days until an engineer is available to do the work. Contact the provider for more information. However, if you stream a lot of video, download music, films and games, and other such activities, you will likely find a fibre connection hugely beneficial. The more people using a connection, the slower it will be, so if you have a big family where lots of people want to connect to the web at the same time, for example, a fibre connection will ensure everyone can get a good experience.
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